Delete Your Account

01How to request deletion

To request deletion of your account and the data associated with it, email us from the email address registered to your account:

Sending your request from the email address registered to your account helps us verify that the request is genuine. If you no longer have access to that address, tell us in your email and we may ask for additional information to verify your identity before acting on the request.

02What happens next

• We will acknowledge your request and verify your identity.
• Once verified, your account will be closed and scheduled for deletion.
• Deletion requests are processed within the timeframes required by applicable law.

03What data is deleted

When your account deletion request is completed, we delete or anonymize:

• Account & profile data — your name, email, company, role, and login credentials;
• Customer Content — images, videos, prompts, and related materials you uploaded or generated; and
• Usage data associated with your account.

04What data may be retained

We may retain certain data after account deletion where we are legally required or permitted to do so — for example, billing and tax records, and records needed for security, fraud prevention, or dispute resolution. Residual copies in routine backups are purged on our standard backup rotation schedule. See the Data retention section of our Privacy Policy for details.

05Deleting specific data without closing your account

If you want certain data deleted (for example, specific uploaded content) without deleting your whole account, say so in your email using the same subject line, and describe the data you want removed. You can also exercise other rights over your data as described in our Privacy Policy.