Privacy Policy

Quinn Care Private Limited ("Quinn", "we", "us", or "our") provides an AI-powered platform that helps fashion and lifestyle brands generate catalog videos and, on our web platform, on-model product imagery from their existing garment photography (the "Service"). The Quinn mobile app generates catalog videos of garments and does not offer on-model generation. By using the Service, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Service.

01Who we are

Quinn is the controller of the personal data described here. Under India's Digital Personal Data Protection Act, 2023 ("DPDP Act") we act as the Data Fiduciary; under the EU/UK GDPR we act as the data controller for our own data and as a processor for the Customer Content you upload. You can reach us at [email protected].

02Information we collect

Information you provide

• Account & profile data — mobile apps — your phone number, which is your primary account identifier, along with any name you choose to give us. You sign in with a one-time password (OTP) sent to that number over WhatsApp or SMS; the apps do not use a password.
• Account & profile data — web platform — your name, work email, company, role, and password.
• Referrals — if you join through our referral programme, we record the link between your account and the referring user's account, matched by phone number, so that referral rewards can be credited.
• Billing data — billing name, address, and tax/GST identifiers. Card payments on our web platform are handled by our payment provider; we do not store full card numbers. Credits bought inside the mobile apps are sold through Apple In-App Purchase and Google Play Billing, who act as merchant of record: they process the payment and we receive a transaction record confirming the purchase, never your card details.
• Customer Content — the product/garment images, flatlays, catalog photos and videos, prompts, and related materials you submit for processing. This may incidentally include images of people (for example, models in your existing shoots). See Photos, videos and face data.
• Communications — messages you send us for support, sales, or feedback.

Information we collect automatically

• Usage & device data — log data, IP address, browser and device information, pages and features used, and diagnostics.
• Advertising identifiers — in our mobile apps, and only where you have permitted it, the device advertising identifier (Apple's IDFA or the Google Advertising ID) and related install and in-app event data. See Advertising & attribution.
• Cookies and similar technologies — see Cookies.

03How we use information

We use personal data to:

• provide, operate, and maintain the Service, including generating AI outputs from your Customer Content;
• authenticate you and manage your account — including sending one-time passwords to your phone number over WhatsApp or SMS, recovering access to your account, reaching you about support requests, and operating our referral programme;
• process payments and detect or prevent fraud and abuse;
• provide customer support and respond to your requests;
• improve, secure, troubleshoot, and develop new features;
• send service, security, and (where permitted) marketing communications; and
• comply with legal obligations and enforce our terms.

Advertising & attribution

We advertise Quinn, and we measure whether that advertising works. Our mobile apps include the Meta (Facebook) SDK, which shares app install and in-app event data (for example, that a sign-up or a purchase occurred), together with device and usage data and — only where you have permitted it — the device advertising identifier. Meta acts as our advertising partner and uses this to attribute installs and conversions to the ads that led to them. We use it to measure and improve our own campaigns. We do not sell your personal data, and we do not share your uploaded images, generated videos, or account content with advertising partners.

Your choices. On iOS, we show Apple's App Tracking Transparency prompt; if you decline, we do not use the advertising identifier to track you, and you can change your choice at any time in Settings → Privacy & Security → Tracking. On Android, you can reset or delete your advertising ID and opt out of ad personalisation in your device's Google settings.

Where the GDPR/UK GDPR applies, our legal bases are: performance of a contract with you; our legitimate interests in operating, securing, and improving the Service; your consent (for example, certain cookies and marketing); and compliance with legal obligations. Under the DPDP Act, we process personal data based on your consent or other legitimate uses permitted by law.

04AI processing & your content

We process your Customer Content solely to provide the Service to you — for example, to generate catalog videos and, on our web platform, on-model images at your direction. The Quinn mobile app generates catalog videos of garments; it does not offer on-model generation.

You retain ownership of your Customer Content as set out in our Terms & Conditions. You are responsible for ensuring you hold the rights and any necessary consents for the content you upload, including for any individuals depicted in it.

05Photos, videos and face data

Quinn does not collect, detect, extract, generate, store or use face data, faceprints, facial templates, facial geometry or any other biometric identifier. We do not perform facial recognition, facial detection or facial matching, and our mobile apps do not use Apple's TrueDepth camera, ARKit face tracking or the Vision framework.

The photos you upload are garment and product images. We process them only as ordinary image files (JPEG, PNG, WEBP, HEIC). Such images may incidentally contain people — for example, models in your existing shoots — and where they do, we do not analyse, identify, index or derive biometric data from those people. The images are used solely to generate the output you asked for.

Where it is stored. Uploaded images and generated videos are stored on Cloudflare R2, encrypted in transit and at rest.

Who it is shared with. Images are shared only with our video-generation processor, which receives a link to the image for the sole purpose of rendering your video under contract. We do not sell your images, share them with data brokers, or use them for advertising, ad targeting or measurement.

How long we keep it. We retain your uploaded images and generated videos for as long as your account is active, so that your videos remain available to you in the app.

Deletion. You can delete your account at any time from Account → Request account deletion in the Quinn mobile app, or at quinn.live/delete.html. Deletion is immediate and permanent: your account, your uploaded images and your generated videos are erased from our database and from storage. There is no grace period and no recovery.

06How we share information

We do not sell your personal data. We share personal data only with:

• Service providers and sub-processors who help us run the Service — including cloud hosting and storage, AI compute infrastructure, payment processing, analytics, email delivery, and support tooling — under contracts requiring appropriate safeguards and use limited to our instructions.
• Advertising partners — currently Meta (Facebook) — who receive app install and in-app event data, device and usage data, and, where you have permitted it, your device advertising identifier, solely so that we can measure the performance of our own advertising. They do not receive your uploaded images or generated videos. See Advertising & attribution for how to opt out.
• Professional advisors such as lawyers, auditors, and accountants, where needed.
• Authorities or other parties where required by law, to enforce our terms, to protect the rights, property, or safety of Quinn, our users, or others, or in connection with a merger, acquisition, financing, or sale of assets.

07International transfers

We may process and store personal data in countries other than your own, including outside the EEA, the UK, or India. Where required, we put appropriate safeguards in place for such transfers (for example, the European Commission's Standard Contractual Clauses or an equivalent mechanism).

08Data retention

We keep personal data for as long as your account is active or as needed to provide the Service. Your uploaded images and generated videos are retained for the life of your account so that your outputs stay available to you.

Deletion is immediate and permanent. When you delete your account — from Account → Request account deletion in the Quinn mobile app, or as described at quinn.live/delete.html — your account record, your uploaded images and your generated videos are erased from our database and from object storage in a single operation. There is no soft-delete flag, no grace period, and no recovery.

What we keep afterwards. We deliberately retain payment and transaction records after account deletion, because tax and accounting law requires us to. We may also retain the limited records needed for security, fraud prevention, or resolving a dispute, and to comply with other legal obligations. Nothing else survives deletion.

09Security

We use technical and organizational measures designed to protect personal data, including encryption in transit, access controls, and monitoring. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security. If we become aware of a personal-data breach, we will notify affected parties and authorities as required by applicable law.

10Your rights & choices

Depending on where you live, you may have some or all of the following rights:

• access a copy of your personal data and information about how it is processed;
• correct or update inaccurate or incomplete data;
• delete your personal data;
• port your data to another provider;
• object to or restrict certain processing, and withdraw consent at any time (without affecting prior processing);
• nominate another person to exercise your rights in the event of death or incapacity (under the DPDP Act); and
• lodge a complaint with your data protection authority or the Data Protection Board of India.

California residents: under the CCPA/CPRA you may request to know, delete, and correct your personal information, and to opt out of the "sale" or "sharing" of personal information. We do not sell or share personal information as those terms are defined. We will not discriminate against you for exercising your rights.

Deleting your account. You do not need to write to us. Account deletion is available directly in the Quinn mobile app at Account → Request account deletion, and is also described at quinn.live/delete.html. Deletion is immediate and permanent — see Data retention.

To exercise any other right — access, correction, portability, objection, or withdrawal of consent — email [email protected]. We will verify your request and respond within the timeframes required by applicable law.

11Cookies

We use strictly necessary cookies to operate and secure the site, and — with your consent where required — analytics cookies to understand how the site is used so we can improve it. You can control or delete cookies through your browser settings; disabling some cookies may affect functionality.

12Children

The Service is intended for businesses and is not directed to children under 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal data from children. If you believe a child has provided us data, contact us and we will take appropriate steps to delete it.

13Changes to this Policy

We may update this Policy from time to time. We will post the updated version here with a new "Last updated" date and, where the changes are material, take additional steps to notify you. Your continued use of the Service after an update means you accept the revised Policy.

14Contact & grievances

For any question, request, or complaint about this Policy or your personal data, contact us at [email protected]. If you are in India, you may also contact our Grievance Officer at the same address regarding any concern under the DPDP Act; we will acknowledge and address grievances within the timelines prescribed by law.