Privacy Policy

Quinn Care Private Limited ("Quinn", "we", "us", or "our") provides an AI-powered platform that helps fashion and lifestyle brands generate on-model product imagery and catalog videos from their existing garment photography (the "Service"). By using the Service, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Service.

01Who we are

Quinn is the controller of the personal data described here. Under India's Digital Personal Data Protection Act, 2023 ("DPDP Act") we act as the Data Fiduciary; under the EU/UK GDPR we act as the data controller for our own data and as a processor for the Customer Content you upload. You can reach us at [email protected].

02Information we collect

Information you provide

• Account & profile data — your name, work email, company, role, and password.
• Billing data — billing name, address, and tax/GST identifiers. Card payments are handled by our payment provider; we do not store full card numbers.
• Customer Content — the product/garment images, flatlays, catalog photos and videos, prompts, and related materials you submit for processing. This may incidentally include images of people (for example, models in your existing shoots).
• Communications — messages you send us for support, sales, or feedback.

Information we collect automatically

• Usage & device data — log data, IP address, browser and device information, pages and features used, and diagnostics.
• Cookies and similar technologies — see Cookies.

03How we use information

We use personal data to:

• provide, operate, and maintain the Service, including generating AI outputs from your Customer Content;
• authenticate you and manage your account;
• process payments and detect or prevent fraud and abuse;
• provide customer support and respond to your requests;
• improve, secure, troubleshoot, and develop new features;
• send service, security, and (where permitted) marketing communications; and
• comply with legal obligations and enforce our terms.

Where the GDPR/UK GDPR applies, our legal bases are: performance of a contract with you; our legitimate interests in operating, securing, and improving the Service; your consent (for example, certain cookies and marketing); and compliance with legal obligations. Under the DPDP Act, we process personal data based on your consent or other legitimate uses permitted by law.

04AI processing & your content

We process your Customer Content solely to provide the Service to you — for example, to generate on-model images and catalog videos at your direction.

You retain ownership of your Customer Content as set out in our Terms & Conditions. You are responsible for ensuring you hold the rights and any necessary consents for the content you upload, including for any individuals depicted in it.

05How we share information

We do not sell your personal data. We share personal data only with:

• Service providers and sub-processors who help us run the Service — including cloud hosting and storage, AI compute infrastructure, payment processing, analytics, email delivery, and support tooling — under contracts requiring appropriate safeguards and use limited to our instructions.
• Professional advisors such as lawyers, auditors, and accountants, where needed.
• Authorities or other parties where required by law, to enforce our terms, to protect the rights, property, or safety of Quinn, our users, or others, or in connection with a merger, acquisition, financing, or sale of assets.

06International transfers

We may process and store personal data in countries other than your own, including outside the EEA, the UK, or India. Where required, we put appropriate safeguards in place for such transfers (for example, the European Commission's Standard Contractual Clauses or an equivalent mechanism).

07Data retention

We keep personal data for as long as your account is active or as needed to provide the Service, and afterwards for a reasonable period to comply with legal, tax, accounting, or security obligations and to resolve disputes. Customer Content is deleted or anonymized within a reasonable period after account closure, subject to routine backups and any legal retention requirements. You can ask us to delete your account and Content as described in Your rights.

08Security

We use technical and organizational measures designed to protect personal data, including encryption in transit, access controls, and monitoring. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security. If we become aware of a personal-data breach, we will notify affected parties and authorities as required by applicable law.

09Your rights & choices

Depending on where you live, you may have some or all of the following rights:

• access a copy of your personal data and information about how it is processed;
• correct or update inaccurate or incomplete data;
• delete your personal data;
• port your data to another provider;
• object to or restrict certain processing, and withdraw consent at any time (without affecting prior processing);
• nominate another person to exercise your rights in the event of death or incapacity (under the DPDP Act); and
• lodge a complaint with your data protection authority or the Data Protection Board of India.

California residents: under the CCPA/CPRA you may request to know, delete, and correct your personal information, and to opt out of the "sale" or "sharing" of personal information. We do not sell or share personal information as those terms are defined. We will not discriminate against you for exercising your rights.

To exercise any right, email [email protected]. We will verify your request and respond within the timeframes required by applicable law.

10Cookies

We use strictly necessary cookies to operate and secure the site, and — with your consent where required — analytics cookies to understand how the site is used so we can improve it. You can control or delete cookies through your browser settings; disabling some cookies may affect functionality.

11Children

The Service is intended for businesses and is not directed to children under 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal data from children. If you believe a child has provided us data, contact us and we will take appropriate steps to delete it.

12Changes to this Policy

We may update this Policy from time to time. We will post the updated version here with a new "Last updated" date and, where the changes are material, take additional steps to notify you. Your continued use of the Service after an update means you accept the revised Policy.

13Contact & grievances

For any question, request, or complaint about this Policy or your personal data, contact us at [email protected]. If you are in India, you may also contact our Grievance Officer at the same address regarding any concern under the DPDP Act; we will acknowledge and address grievances within the timelines prescribed by law.